FAQ
My order is not processing?
Orders must be inputted through COUPA on CHOP's Intranet page. If you have additional questions related to Supply Chain or COUPA; please contact supplychain@chop.edu.
What is production time?
Because each product is made to order, please allow 7-10 business days for production before your items ship. Certain items can be completed on a rush service, please contact victoriaw@impactdimensions.com for more information.
Can I use a different logo than the one shown on the product?
Yes, absolutely! We can easily customize products with an alternative logo. Please contact victoriaw@impactdimensions.com to assist you with this request. Please note that a $55 setup fee will be added to your invoice for custom logo adjustments.
Can we choose another color not listed in the item description?
Unfortunately not, as merchandise and imprint colors are based on approved CHOP brand standards.
Will other CHOP brand apparel and merchandise be added to the catalog?
Yes, marketing will continually add brand approved apparel and merchandise.
I clicked Purchased Order and nothing happened?
Please note that we are not integrated with the COUPA network. To proceed, kindly upload this order confirmation into COUPA to request the formal Purchase Order for release.
How can we order something that does not appear on this site?
Contact your Marketing Manager for assistance or email marketing@email.chop.edu.
What if an item I ordered has a problem?
Please contact Victoria Walsh right away at victoriaw@impactdimensions.com.
Ordering Less Than the Minimum:
We apologize, but to provide the best possible pricing, we cannot go below the minimum quantity shown on our website for most products. However, less-than-minimum (LTM) orders can be accommodated on selected items only, and an LTM fee will apply. Please contact victoriaw@impactdimensions.com for details.
Ordering More Than the Maximum:
If you need to place an order that exceeds the maximum quantity listed, we are happy to help handle your request manually. Please contact victoriaw@impactdimensions.com for details.